tldr; The keyboard on my 2018 (4 thunderbolt, $1800) MBP failed multiple times, leading to device replacement, however, Apple is offering me 13” M1 MBP (my problem with that: only 2 thunderbolt ports and $500 less than what I paid for my Mac originally). I am wondering if there is anything I can do to convince the Senior Advisor to allow me to get a 14” M1 Pro($2000) either though paid upgrade or any other process(issues: advisor is facing system restrictions w/ criteria, approvals from other depts., etc.)
Full Details:
I’m in somewhat of a unique situation. I purchased my MBP in 2018 and have had over 4 top case replacements due to the butterfly keyboard failing. When the issues came back, I called apple support and requested device replacement, to which they approved. To sum everything up, I’ve been on several calls over the course of two weeks and have gotten apple to offer me a 13” M1 MBP. The only problem is that I originally paid $1,800 for my Mac in 2018, and the value of the Mac they are offering me is $1,300. I lose $500 through an exchange if I accept Apple’s current offer. The second issue is that the 13” M1 MBP only has 2 thunderbolt ports, and I currently use 3 to 4 of the thunderbolt ports on my Intel MBP daily. The senior advisor I am currently speaking to has been very cooperative with me, but has told me that I would not be able to replace my current model with a 14” M1 Pro, as it has been denied by another department. She has also told me that I wouldn’t even be able to pay the $200 difference to upgrade to a base 14” due to not meeting some criteria. On my most recent phone call with her, I asked her if she could retry sending a request to another department (I don’t remember exactly who she sent the request to or what the content of the request was) and she did so. I am getting a callback tomorrow from the same SA updating me on the situation, but I have a feeling that I will be denied a 14” again. I’m not sure what I can do at this point, since the 13” M1 is really not an option for my daily needs. If anyone has any experience with this process or have knowledge regarding how senior advisors at Apple evaluate cases such as these, I would appreciate any insight.
