Digital Insurance spoke with Reagan Pufall, CEO of Omaha National, a workers compensation insurance provider founded in 2016. Workers compensation fraud costs more than $32 billion a year. The company seeks to stamp out fraudulent workers comp claims and fraudulent related premium applications and medical billing by taking the right “pre-technology,” as Pufall puts it, steps such as utilization and information reviews. That way, applying technology such as AI to its workers compensation insurance operations can target what has gotten through a first screening. In October 2021, Omaha National launched a new claims management application that it built in-house.
