The Zendesk Suite Ensures Tracking Is Done Right
An efficient ticketing system rounds out these capabilities by helping teams zero in on problem areas before they become serious issues.
Zendesk goes beyond the core goal of simply improving care outcomes by tracking customer interactions and monitoring how well patients, clinicians and other staff are interacting, whether internally or externally.
For example, Zendesk centralizes patient information so that healthcare providers can aggregate that data in a single location, making it easier for key decision-makers to understand, access and update records organizationally.
With automation, Zendesk Suite optimizes workflows to reduce manual administrative tasks, which frees up clinicians and staff to focus on patient care. This leads to improved efficiency and increased patient satisfaction.
LEARN MORE: How the hybrid cloud supports digital transformation for healthcare organizations.
Zendesk Suite also offers enhanced compliance assistance, reducing the risk of legal issues and improving overall patient management by ensuring that the provider’s programs meet regulatory requirements, and that no future changes break that compliance.
To bolster security with a customer experience tool, consider a data mesh, which IBM defines as “a decentralized data architecture that organizes data by a specific business domain — for example, marketing, sales, customer service and more — providing more ownership to the producers of a given dataset.” Such an approach is especially necessary in healthcare, which handles sensitive patient data.
As a high-level customer experience solution, Zendesk Suite sets a standard with its simplicity, ease of use, and AI-powered insights and customizations. It’s ready to improve both efficiency and the quality of care for healthcare organizations of all sizes.
SPECIFICATIONS
PRODUCT: Technical support and help desk software
NUMBER OF USERS: Unlimited
SOFTWARE TYPE: Annual subscription
LICENSE VALIDATION PERIOD: One month
