Spectrum Mobile is an MVNO that operates on Verizon’s networks but is owned by a completely separate company called Charter Communications. Spectrum, quite naturally, is one of the smaller players in the game, considering it is somewhere under the big three. However, they’re about to make a major commitment to their customers.
Spectrum plans to introduce what it calls its Customer Commitment, and through this, the company will be offering customers quite a few guarantees that are hard to shake your head at. Let’s talk about the company’s promise.
Spectrum’s Customer Commitment Will Offer Bill Credits For Outages
Spectrum Mobile is a US MVNO that provides mobile services using Verizon’s networks. Today, Spectrum has introduced what it calls its Customer Commitment, and according to the company, it is the first of its kind. To be honest, this commitment seems like a pretty sweet deal for subscribers.
The major thing to know is that Spectrum Mobile will reimburse customers for the entire day, through bill credits, as long as an outage lasts for more than two hours. They also proudly beat their chests that they’ll be able to dispatch a technician to you on the same day that you request one, as long as you do before 5 PM.
Spectrum pledges to be transparent and notify customers within 15 minutes of an outage in their neighborhood, along with an estimate on when things will be fixed. They’ve also made a further commitment not to offer annual contracts for any of their residential services, which always makes it easy to jump off Spectrum’s service when you have to. And no matter the time of day, you’ll be able to reach out to its 24/7 customer service.
You’ll Also Be Getting The Extra Perk Of Guaranteed Prices For Up To Three Years
Spectrum Mobile is still making the deal sweeter, by guaranteeing that the price you pay remains the same for up to three years after you start on it — perfect for those who are getting tired of constant price hikes.
From tomorrow, the company is planning to offer its Spectrum Internet plan at a base price of $30 monthly (with a new minimum speed of 500 Mbps) and Spectrum Gig at $40 monthly, though you’ll need to have it bundled with either two lines that are using Spectrum Mobile or have Spectrum Video service to grab onto those low prices.
The Company Refreshes Around The Theme Of Life Unlimited, With Faster Internet Speeds
All this energy is certainly coming as a part of the company’s major refresh under the new “Life Unlimited” brand theme (Verizon underwent a refresh recently too). The company says it wants its customers to live unlimited lives no matter where they are. With this, the company is going to introduce a new color palette and chime to go along with that.
That’s cool, but what’s even cooler is that Spectrum Internet subscribers are going to get an increase in their internet speed limit. The regular Spectrum Internet plan will be able to push up to 400 Mbps, while Spectrum Internet Ultra subscribers are going to be entitled to speeds of 600 Mbps. You can’t hate on that.
