Friday, the 15th, I check to see if its out for delivery and its telling me its still being processed and that delivery window is now the 20th-22nd. Monday the 18th comes and the order is still showing “processing” so I go back to the website and look at the delivery dates on the pencil and magic keyboard, with my zip code I can get it delivered tomorrow or in store pickup today. I decided to cancel the order and submit another order for express delivery. I get through the process and hit submit again an again it bounces me to screen to select delivery or in store pick up. I select delivery and go through everything again and before it hit submit I make sure it still says delivery for tomorrow, the 19th, which it does. I hit submit, order is accepted and when I look at the order it says delivery July 22nd-25th, whats going on???
At this point I chat with Apple customer support and explain the story, the rep tries to place an order for me, which they are in the process of doing when I ask how my gift card would be applied to the new order since its being used on the previous order I placed already. Rep comes back and says not sure what to do, im pretty pissed at this point, not at the rep but the situation, so I tell them I’ll cancel the order and just order in store pickup.
I cancel the order and am in the process of the selecting in store pick when after I try and submit the order im bounced to a screen saying “Items are not available for in store pick up” OMG!!! I had to cool off and waited about 5 or 6 hours then I figured id give it one last shot, instead of adding both the pencil and magic keyboard to the order, id just do one at a time. I was successfully able to order the pencil, for in store pick up, great! Now I tried with the magic keyboard, using the gift card, rejected, items not avail for in store pick up….uhhhhh! But looking at the website it says available, just for the hell of it I add the magic keyboard to my bag, didnt use the gift card and boom, available tomorrow for pickup! Why cant I use the gift card for express delivery or in store pick up?
Chat again with apple customer support, they’re not really any help, one says its an bug or glitch with the website, another says you cant use a gift card for certain in store pick ups. I dont know who to believe, Ive never had some many issues just trying to order something. I ended up ordering the magic keyboard a few hours ago, without using the gift card, for express delivery, which it now shows are preparing to ship, and the pencil, using the gift card, which it now shows processing with a delivery date of the 22nd-25th.
Have I just pissed off the tech gods or something or is this normal? Ive never used an apple gift card, and if this is the norm I will never again.
