I took my MBP into an Apple Store as I wanted to get the battery replaced for the advertised £199. The ‘Genius’ ran diagnostics & said that the battery was OK as it had 86% of capacity & that I could not have the battery replaced for £199 but would have to pay full price for the top case including battery which would cost £460. I objected that this was more than the MBP was worth. I kept telling the ‘Genius’ that whatever the diagnostics said the battery performance had declined significantly & that I wanted a battery replacement at the advertised £199 but he wouldn’t budge. He said that I could only have the battery for £199 if battery capacity was 80%.
Is there some way that I can escalate a complaint? I cannot find any email contact to complain to Apple Support only phone & chat. It seems ridiculous that I have cannot get the battery replaced even though real life performance is markedly reduced.
