How to use mail merge in Microsoft Word

Need to create a mass mailing or bulk email message? In Microsoft Word, you can set up a mail merge that inserts your recipients and their details automatically.

You have two ways to create a mail merge in Microsoft Word. You can use the Mail Merge Wizard, which is great if you’ve never set one up before, or the Mailings tab, which might take a bit more time but allows for additional options.

Use the Mail Merge Wizard in Word

As mentioned, the Mail Merge Wizard is a good way to go if you’re unfamiliar with the process because the tool walks you through each step. It’s important to note that this option is not available in Word on Mac. But on MacOS you can use the Mailings tab described below.

Step 1: Open Word and go to the Mailings tab.

Step 2: Select the Start Mail Merge menu and pick Step-by-Step Mail Merge Wizard.

Step 3: When the Mail Merge panel displays, choose the document type at the top. You’ll likely pick Letters or Email messages but you’ll see you can create envelopes, labels, or a directory.

Click Next at the bottom.

Step 4: Choose if you want to use the current document, a template, or an existing document. Then, follow the prompt for the option you select. For our example, we’ll use the current document.

Click Next.

Step 5: Select the recipients from the following:

• Use an existing list: Pick Browse beneath to locate the file. If you’ve used a previous list, you’ll see Select a different list and Edit recipient list.
• Select from Outlook contacts: Pick Choose Contact Folder beneath to open the contact.
• Type a new list: Pick Create beneath to enter the recipients.

Click Next.

Step 6: If you haven’t done so already, type your message.

Use the blocks in the sidebar to add them to your letter or email. Place your cursor where you want a field and then select it.

Step 7: As you choose each field, you’ll see a pop-up message with formatting options.

Step 8: Once you add the fields, they’ll display in your document within angle brackets.

Click Next.

Step 9: Now you can preview each message. Use the arrows at the top of the sidebar to move through each one. You can also use the Exclude this recipient button if necessary.

Click Next.

Step 10: This completes the Mail Merge Wizard. Depending on whether you chose Letters or Email Messages in the first step, you then have options to print or edit the individual letters or email the messages.

Use the Mailings tab in Word

Step 2: Go to the Mailings tab, open the Start Mail Merge menu, and pick Letters or Email messages. Note that you can choose envelopes, labels, or a directory here as well.

Step 3: Open the Select Recipients menu and pick from the following:

• Type a New List: Opens a New Address List to enter the recipients.
• Use an Existing List: Opens a Browse window to locate the file.
• Choose from Outlook contacts: Opens a Contact list.

After you select your recipients, you can use Edit Recipient List to make changes if necessary.

Step 4: You’ll then insert the fields you want to use to pull in the recipient details. You can use the standard Address Block and Greeting Line buttons to select the formats and insert those fields.

Step 5: You can also use the Insert Merge Field menu to add more details if you like. This allows you to insert information like country, region, home phone, or work phone. Along with basic fields, Word reads the recipient file you use in order to display additional fields for you to choose.

For instance, if you have a field for “Product” in your file that contains the item a customer bought, then you should see Product as an available option in the Insert Merge Field menu.

Step 6: If you’d like to set up Rules, you can choose that button next. This gives you a way to handle those one-off situations when creating the merge.

As an example, you can skip a recipient if a field is missing in their record.

Step 7: Maybe your recipient list doesn’t match up perfectly with the mail merge fields. You can use the Match Fields option to fix that. You’ll see a list of the fields with drop-down boxes to the right for you to pick what you’d like to use.

For instance, if you’re inserting Nickname and a recipient doesn’t have one in their record, you can choose to use First Name.

Step 8: Another great feature on the Mailings tab is the ability to Check for Errors. Select that button and you’ll see three options.

You can simulate the merge and receive results in a new document, complete the merge and pause as errors are found, or complete the merge without pausing and report errors in a new document.

Step 9: At any point, you can preview the mailings just like with the Wizard. Select Preview Results and then use the arrows to the right to move through each record.

It’s important to note that you cannot change individual letters in the Preview; however, you can do this in the next step by choosing Edit Individual Documents.

Step 10: When you finish, open the Finish & Merge menu. Depending on the document type you use, you’ll see options to edit the individual documents, print the messages, or send the emails.

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