In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. You need it to keep customers happy.
Thankfully, Microsoft Dynamics 365 is available to help tie millions of data points and services together, track and evaluate interactions, and generally help organizations quickly ramp up and improve how they interact with their clients and customers.
Dynamics 365 Monitors Customer Interactions for a Better Experience
The Dynamics 365 platform includes an entire suite of tools, so businesses can start small and expand as needed or jump into a full-scale digital transformation. And because it’s deployed as a service, it can be installed immediately to begin collecting and analyzing data within a single day.
The star feature of Dynamics is its ability to improve customer interactions. At the most basic level, Dynamics can watch as customers navigate websites and applications, timing how long each interaction takes, watching for bottlenecks and examining drop-offs versus how many people got the service or information they wanted.
It can then help to streamline those interactions, checking later to see how much time is being saved with every new change and monitoring for new efficiencies.
DISCOVER: How Microsoft Dynamics 365 optimizes supply chain operations.
How Dynamics 365 Improves Efficiency in the Workplace
At a higher level, Microsoft Dynamics 365 can streamline internal staff processes and interactions so employees can more easily find the tools they need to do their jobs.
Advanced features include the ability to deploy and manage artificial intelligence-powered chatbots. A business could fully automate its online sales process, for example, with Dynamics making sure that callers or online visitors get everything they need quickly.
Microsoft Dynamics 365 offers businesses a powerful toolset to capture insights, drive efficiencies, improve user experiences and generally help organizations transform from legacy dinosaurs to efficient organizations that customers will appreciate.
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SPECIFICATIONS
PRODUCT TYPE: Customer relationship management tool
CONNECTED APPS: Works with data from almost any public or private application, database, Internet of Things network or cloud applications
CLOUD-READY: Native with Microsoft Azure, also functions in other clouds
DISTRIBUTION: As a service
LICENSE: Per user
