SMBs are being held back by unwillingness to talk about finances

Small business owners are too shy to ping their customers and clients over late payments, hurting their bottom line and preventing further growth, new research has claimed. 

According to a report from GoCardless, which polled more than 1,000 SMB decision-makers, almost a third (29%) are uncomfortable asking their customers for payment. What’s more – three-quarters (73%) are even willing to forgo up to 10% of their annual turnover just to avoid an awkward conversation about payment. 

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