Zoom is down for many – here’s what we know about the video calling platform’s outage

Zoom is investigating the outage hitting its platform

Some good news on the path to resolving this outage is that Zoom has acknowledged the issues it is facing right now.

At 3:17 PM ET, Zoom said it was starting to investigate some issues across its services, and at 3:51 PM ET, the service posted:

“We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow.”

Seemingly, Zoom is still trying to determine what caused the issue. Once it is identified, hopefully, this will move into the resolution phase and ultimately bring the video calling service back online.

It’s also worth noting this outage is not just limited to one specific region or country, like the United States or the United Kingdom, but this is a global outage according to Zoom’s service status page.

While a Zoom outage does spell trouble for connecting with colleagues or taking meetings, folks who have encountered issues with the platform are at least having some fun with GIFs on social media.

With the Zoom app on macOS, I am able to open it, but I can’t sign in to the platform.

Similarly, my colleague Lance Ulanoff – TechRadar’s Editor-at-Large – is stuck in a similar loop of being able to enter an email and password but then not receiving a verification code to actually log in to the service.

While reports on Down Detector are starting to slow down a bit, there are still over 50,000 reports of Zoom not working on the platform, and the status page is still showing at least ‘partial outages’ for a few core services.