Microsoft leverages Be My AI to enhance its customer service

What you need to know

  • Microsoft is working closely with Be My Eyes to make its Disability Answer Desk customer service department more accessible to users with visual impairments.
  • Through Be My AI, users with low vision will be able to install new Windows versions without seeking assistance from anyone. 
  • According to Be My Eyes’ analysis, only 10% of the Microsoft users leveraging the service reached out to humans for extra support.

In May, Microsoft commemorated the 12th annual Global Accessibility Awareness Day with a brand-new pilot program designed to assist those with visual impairments. The company announced that it would extend its partnership with Be My Eyes, and further highlighted its plans to inject AI capabilities into the experience with the aim of helping users establish a bit of independence from sighted assistants. 

What is Be My Eyes?

For those unfamiliar with Be My Eyes, it’s a mobile app that helps connect users with vision impairments to sighted assistants for visual interpretations. And now, Microsoft is further enhancing its partnership with Be My Eyes, with the aim of providing its users with a convenient and easy way to contact its customer service, according to a spot by Bloomberg.

How is Microsoft leveraging the app’s capabilities?

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